Manama: As part of the Government of the Kingdom of Bahrain’s ongoing efforts to enhance service quality and advance service re-engineering, the National Health Regulatory Authority (NHRA) has developed its visiting doctor licensing service, aimed at improving the efficiency and quality of issuing licences to practise regulated health professions for visiting physicians, in accordance with approved professional classification standards and regulatory requirements.
According to Bahrain News Agency, the service’s processing period has been reduced from five working days to three. Review procedures have been streamlined through the integration of two verification stages into a single process undertaken by the competent registrar. This maintains comprehensive verification of documentation, alignment with professional verification and classification certificates, and full compliance with approved regulatory requirements, ensuring the absence of any legal or procedural observations. The measures reinforce procedural accuracy, strengthen governance standards, and support the Authority’s direction towards simplified, high-efficiency service delivery.
The development initiative also included shortening the service level timeframe, reducing the application process to four steps, minimizing required approvals, and unifying service-related information across official platforms. Enhancements to the system interface and user experience were implemented to simplify procedures, improve accessibility, and ensure the highest levels of reliability and quality in service provision.
Dr. Ahmed Mohammed Al Ansari, Chief Executive Officer of the NHRA, affirmed that the launch of the upgraded service aligns with the Authority’s strategic approach to leveraging advanced digital technologies to strengthen its regulatory and supervisory framework, in line with its mandate to uphold the quality and safety of healthcare services. He noted that the initiative reflects the Authority’s commitment to continuous institutional development, procedural modernization, reduced processing times, and enhanced operational efficiency across the healthcare sector.
Within the broader framework of sustained government efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published, of which 800 have undergone development and re-engineering across various government entities. These initiatives are based on proposals and feedback received through the national suggestions and complaints system, Tawasul, investor observations, and government service evaluation reports issued under the “mystery shopper” programme. Guidance manuals and service level agreements have also been introduced to enhance procedural efficiency, elevate service quality, strengthen beneficiary experience, and support the Government’s digital transformation trajectory.