Manama: As part of government efforts to enhance the quality of services and re-engineer procedures, the Ministry of Social Development has developed a number of social security services, including social security application submission, issuance of social security certificates, and submission of grievances, as new digital services aimed at facilitating procedures for citizens, reducing time and effort, and enhancing the efficiency of the service system provided to beneficiaries.
According to Bahrain News Agency, under the enhanced services, the processing time for social security applications has been reduced from 35 working days to 10 working days. Regarding the issuance of social security certificates, citizens can now obtain certificates electronically through the national portal, Bahrain.bh, providing multiple options for accessing the service and enhancing ease of access to government services through more flexible and efficient channels.
The improvements also included the grievance submission service through appointment booking via the "Mawaeed" application for the virtual centre, making it easier for citizens to submit and follow up on grievances through clear and organised procedures, thereby enhancing transparency and responsiveness to beneficiaries' needs.
Ziad Adel Darwish, Undersecretary of the Ministry of Social Development, said that the development of social security services comes as part of the ministry's commitment to continuing to improve its services in a manner that reduces time and effort for citizens and enhances the effectiveness of the work system through the utilisation of digital solutions, the simplification of procedures, and the enhancement of institutional performance, in line with the government's direction towards providing government services that are more accessible, faster and of higher quality.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.