Manama: As part of government efforts to enhance and re-engineer the quality of services, the National Health Regulatory Authority (NHRA) has developed the Quality Improvement Plan Review Service for healthcare institutions. The initiative aims to streamline procedures, update mechanisms, and accelerate request processing, thereby contributing to improved experience for healthcare institutions seeking accreditation under the National Accreditation Programme.
According to Bahrain News Agency, under the enhanced service, the processing time for reviewing quality improvement plans has been reduced from 23 working days to two days. This follows the re-engineering and simplification of procedures. Healthcare institutions can now submit review requests through a detailed description of development measures and action plans linked to recommendations outlined in accreditation reports. The update supports an improved workflow, higher-quality outcomes, greater efficiency within the accreditation and regulatory framework, and an enhanced customer experience.
Dr. Ahmed Mohammed Al Ansari, CEO of NHRA, stated that the service development aligns with the authority’s adoption of innovative solutions to deliver high-quality and efficient services. He mentioned it is contributing to improved experience for institutions accredited under the National Accreditation Programme for Healthcare Institutions.
Al Ansari further noted that the development reflects NHRA’s commitment to continuously monitoring service quality to ensure compliance with scientific standards and internationally recognised best practices. He highlighted that the step will support healthcare institutions in meeting accreditation requirements efficiently and effectively.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
These developments are based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements. These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.