Manama: As part of government efforts to enhance and re-engineer the quality of services, the Urban Planning and Development Authority (UPDA) has developed a service for reviewing government entities’ requests to allocate and register government sites. The service enables the assessment of requests submitted by government entities to register unregistered properties or to reallocate certain properties based on the planning requirements of the area.
According to Bahrain News Agency, under the enhanced service, the completion time has been reduced by 53% compared to the previous mechanism. The requirement to submit any document issued by the applying entity has also been cancelled. The development further included consolidating all procedures related to the relevant government entities within a unified digital platform, the urban planning electronic platform “Takhteet”, and completing the full electronic transformation of the service, contributing to greater procedural efficiency and an improved user experience.
Ahmed Abdulaziz Al Khayyat, Chief Executive of the UPDA, stated that the service forms part of the Authority’s adoption of innovative digital solutions aimed at enhancing procedural efficiency and accelerating transaction processing to provide government entities with land ready for development in a timely and efficient manner. This supports the enhancement of service efficiency and quality in line with digital transformation objectives.
He added that the development of the service reflects the UPDA’s commitment to advancing its services in a way that reduces time and effort for institutions and strengthens the effectiveness of the overall system.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This initiative is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.