Manama: As part of ongoing government efforts to improve service quality and re-engineer procedures, the National Health Regulatory Authority (NHRA) has developed the procedure for adding a service to a licensed health institution within the framework of the comprehensive government digital transformation programme, with the aim of improving customer experience, enhancing procedural efficiency, and accelerating service delivery.
According to Bahrain News Agency, the updated service reduces the processing period from five working days to two, with the entire procedure now fully automated. Virtual inspections have replaced traditional field visits, and enhanced auditing and verification measures have been implemented to ensure the safety and quality of processes. These changes aim to strengthen the efficiency and flexibility of the regulatory oversight system for health institutions, achieving the highest levels of transparency and governance.
Dr. Ahmed Mohammed Al Ansari, CEO of NHRA, stated that the development of the service reflects the authority's continuous efforts to adopt innovative digital solutions. These efforts contribute to enhancing the efficiency of regulatory procedures, supporting the swift completion of transactions, and strengthening the quality of healthcare services and oversight.
Dr. Al Ansari further noted that the updated procedure facilitates the process of adding services for licensed health institutions, providing more flexible and streamlined solutions. This supports the healthcare investment environment and enhances operational efficiency in line with approved regulatory frameworks and professional standards.
In the broader context of government efforts to develop and re-engineer services, over 1,300 government services have been documented, translated, and published. Approximately 800 services are undergoing development and re-engineering across various government sectors. These efforts are informed by proposals and feedback received through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, alongside the launch of guidance manuals and service level agreements.
These initiatives collectively aim to improve procedural efficiency, enhance service quality, strengthen the beneficiary experience, and support the government's digital transformation journey.