Manama: The Information and eGovernment Authority (iGA) continues to provide more than 900 eServices to citizens and residents through its digital channels, including the National Portal of the Kingdom of Bahrain (bahrain.bh), the MyGov mobile app available on the eGovernment Apps Store (bahrain.bh/apps), as well as other mobile apps and digital platforms. These eServices enable users to complete their government transactions with ease and convenience anytime and from anywhere, without the need to visit service centres.
According to Bahrain News Agency, the iGA highlighted that these eServices are widely used by citizens and residents, covering all key sectors, including ID card and civil records services, passports and visa services, healthcare, education, electricity and water services, as well as employment, business services and many more.
The Authority also noted the availability of eServices via the self-service eKiosks at the Self-Service Centre, operating 24/7. These include ID card information and update services, eKey-related transactions, and registration for government notification services.
The iGA stated that the Virtual Customer Service centre provides support to users, particularly for those with technical difficulties in using digital services, to receive the needed support for completing eServices through booking an appointment on the Authority's official website (iga.gov.bh), for a video call.
The customer service centres of iGA are open to receive in-person customers daily from 7:30 a.m. to 2:00 p.m., through the usual appointment booking procedures.
For more information or enquiries on the eServices and channels, citizens and residents may contact the Government Services Contact Centre at 80008001, submit suggestions and feedback through the National Suggestions and Complaints System (Tawasul) or the Tawasul app, and follow the latest updates via its official social media accounts igabahrain.