Manama: Donia Faisal Sarhan, Assistant Undersecretary, Resources and Information at the Ministry of Housing and Urban Planning, emphasised that the Ministry's electronic services witnessed significant engagement during the first half of 2025, reflecting the success of its digital transformation efforts and the quality of services provided to citizens.
According to Bahrain News Agency, the Ministry's official website saw active engagement from citizens and service users, with around 117,000 visits recorded in the first half of the year. Visitors use the website to explore available services and complete housing-related transactions via the Ministry's eServices and the Virtual Customer Service Centre.
Sarhan highlighted that approximately 23,000 transactions were completed during the same period through the Ministry's website and the national portal, Bahrain.bh. She added that the Ministry currently offers 32 electronic services, with six new or improved services launched during the first half of the year. Requests varied and included applications for financial support programmes such as "Tas'heel+", housing unit and apartment maintenance requests, status inquiries, and other services available on the website.
Sarhan further revealed that the Virtual Customer Service Centre recorded nearly 4,930 visits, while 2,036 appointments were made for remote financial consultations and customer service visits. She highlighted that the high engagement demonstrates the efficiency and accessibility of the digital services, which are further supported by interactive channels that strengthen communication between citizens and the Ministry.
She underscored the Ministry's commitment to continuously developing its electronic services, enhancing housing transactions and services for citizens, and advancing efforts to implement the government's digital transformation plans. These initiatives align with the Government Programme (2023-2026), which aims to fully digitise government services and transactions.
It is worth noting that the Virtual Customer Service Centre was awarded the Platinum Shield in the "Taqyeem 5" Government Service Centres Evaluation Programme. Additionally, the Ministry received the Bahrain Digital Content Award 2025 from the Bahrain Technology Companies Society (BTECH) under the Government and Citizens Participation category.
The Ministry was also recognised for successfully integrating its eServices with the upgraded eKey 2.0, in cooperation with the Information and eGovernment Authority (iGA), enhancing secure and reliable identity verification.