Manama: In line with ongoing government efforts to improve service quality and re-engineer procedures, the Ministry of Housing and Urban Planning developed the Eskan Bank account opening service by converting it into a fully automated internal digital process aimed at accelerating transactions, improving beneficiaries' experience, and enhancing the efficiency and quality of services provided.
According to Bahrain News Agency, operational efficiency under the upgraded service has been improved by reducing the transaction completion time from two working days to an immediate automated process. The new system also eliminates five documents previously required and relies on direct information flow without the need for paper-based transactions.
The development is based on full automation of the procedural process at a rate of 100%. The new system enables an electronic notification to be sent to the beneficiary to schedule an account opening appointment immediately after approval of the electronic contract, enhancing the speed, efficiency, and accuracy of government performance.
Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning and Chairperson of Eskan Bank, said the development is focused on simplifying the user journey by reducing procedural steps, helping save time and effort for beneficiaries. Minister Al Rumaihi added that the development process enabled transactions to be automatically referred to through the approved systems, stressing the ministry's continued efforts to review and develop all its electronic services to achieve the highest levels of citizen satisfaction.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors. This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.