Manama: As part of government efforts to improve service quality and re-engineer public services, the University of Bahrain (UOB) has developed a digital inquiry service for requests related to official letters, academic transcripts, and certificates, enabling applicants to check the status of their requests quickly and easily.
According to Bahrain News Agency, the enhanced service enables applicants to quickly and easily check the status of requests submitted for the issuance of official letters, academic transcripts, and certificates. The upgraded service has reduced the processing time from two working days to an instant automated procedure. It has also reduced the application process to four steps, cut the number of required approvals by 25%, and shortened the service level agreement by 25%.
The service also allows beneficiaries to obtain a copy of the requested document by logging in using the eKey account or by entering their CPR number, university ID number, and date of birth. The request status is then displayed immediately without the need to wait for an email response.
The service applies to all requests for enrollment letters, graduation requirements completion letters, graduation letters, academic transcripts, and graduation certificates. Previously, applicants were required to submit their requests by email to the Student Service Centre, where they were reviewed by the relevant employee before the applicant was notified.
Dr. Fuad Mohammed Al Ansari, President of the University of Bahrain, said that the service reflects the university's adoption of innovative digital solutions that enhance transparency and provide beneficiaries with a seamless self-service inquiry experience. He added that it is a practical example of improving the user interface and user experience while simplifying procedures.
Dr. Al Ansari added that the service helps save students time and effort and supports the university's comprehensive digital transformation drive. He noted that its key features include delivering the service automatically and unifying service information published across all channels.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors. This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret-shopper reports evaluating government services, as well as on the launch of guidance manuals and service-level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.