Manama: As part of ongoing government efforts to improve service quality and re-engineer public services, the University of Bahrain developed the Enquiry on Issued Document Verification Request Status service as a new digital service. The service enables beneficiaries inside and outside the Kingdom of Bahrain, including embassies, institutions, and overseas companies, to track the status of requests to verify the authenticity, content, and issuance of statements, academic transcripts, and certificates issued to university students, and to view the latest updates and verification results electronically through the national portal, bahrain.bh, enhancing transparency and facilitating follow-up of requests.
According to Bahrain News Agency, under the enhanced service, the completion time has been reduced from two working days to an immediate automated process through the service's full digital transformation. The service level agreement has been reduced by at least 25%, while the application process has been streamlined to a maximum of four steps. The service also features an improved user interface and user experience, simplified procedures, automated delivery, and unified service information across all channels, contributing to faster procedures and greater service efficiency for beneficiaries.
Dr. Fouad Mohammed Al Ansari, President of the University of Bahrain, said the service reflects the university's adoption of innovative digital solutions that enhance the efficiency of administrative processes, keep pace with government digital transformation requirements, and contribute to improving beneficiaries' experience and simplifying procedures.
Dr. Al Ansari added that the launch of the service reflects the university's commitment to providing the highest standards of service to beneficiaries and supporting the principles of governance and transparency by facilitating procedures for verifying the authenticity and issuance of statements, academic transcripts, and certificates in accordance with approved procedures.
As part of continuous government efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published, with 800 services undergoing development and re-engineering processes across various government sectors.
These efforts were based on proposals and feedback submitted through the national suggestions and complaints system "Tawasul", investor feedback, and secret shopper reports evaluating government services, in addition to the launch of guidance manuals and service level agreements.
These initiatives contribute to enhancing procedural efficiency, improving the quality of services provided, strengthening beneficiary experience, and supporting the government's digital transformation efforts.