Taqyeem, the Government Evaluation Committee, held its second meeting virtually.
The meeting was chaired by Information and eGovernment Authority (iGA) Chief Executive Mohammed Ali Al Qaed, who highlighted the important role the committee plays in enhancing the efficiency of government services.
The CE affirmed the directives of the Crown Prince and Prime Minister HRH Prince Salman bin Hamad Al Khalifa, to provide accessible and high-quality government services, require unique initiatives.
The committee members reviewed international benchmarks on enhancing virtual services and discussed the development of standards for the adoption of best practices within government systems, especially with the emergence of new digital government practices during the pandemic, to replace physical offices.
The meeting reviewed the results of its ‘Mystery Shopper’ program, which covered 88 government service centers from 18 participating entities. The members discussed the standardization of regulations across all entities and the use of Artificial Intelligence to bring about more efficiency.
Source: Bahrain News Agency