Jakarta:The Survey and Land Registration Bureau (SLRB) has successfully obtained ISO 90012015 certification for its quality management system, showcasing its dedication to institutional excellence and adherence to internationally recognized standards.
According to Bahrain News Agency, Basem bin Yaqoub Al Hamar, the President of SLRB, emphasized that this certification represents a pivotal step in enhancing the bureau's institutional efficiency and sustainability. It aligns with ongoing digital transformation efforts and aims to further improve services and beneficiary experiences.
The implementation of the quality management system involved a thorough review of internal processes, which included documentation refinement, clarification of responsibilities, and improved risk management. Additionally, it aligned the bureau's objectives with performance indicators, strengthening monitoring, evaluation, and continuous improvement efforts to enhance operational efficiency and service quality.
Al Hamar highlighted the bureau's commitment to integrating quality into its institutional culture through clear procedures, performance measurement, and interdepartmental coordination. Evaluation findings are used to identify development opportunities and implement necessary improvements.
He also praised the collaborative efforts and teamwork of the bureau's departments and employees, noting that achieving certification was a testament to their commitment to cooperation and excellence, in line with the values of Team Bahrain.
Shaikh Duaij bin Salman bin Duaij Al Khalifa, President of the Civil Service Bureau (CSB), acknowledged the successful cooperation between SLRB and other government entities in advancing administrative development programs. He praised the project team's dedication to implementing the initiative effectively, highlighting ongoing efforts to promote quality and excellence in the public sector to improve government performance and deliver sustainable services that meet citizens' expectations.