Manama: As part of ongoing government efforts to enhance service quality and re-engineer processes, the Ministry of Social Development has upgraded its financial permits service for non-governmental organisations (NGOs) by introducing fast-track and standard processing channels. The service enables NGOs to obtain financial permits in line with regulatory frameworks and procedures that ensure transparency.
According to Bahrain News Agency, the processing time required to complete financial permit applications has been reduced by 70%, reflecting the ministry's commitment to streamlining procedures and accelerating service delivery while maintaining oversight and regulatory requirements. This contributes to greater procedural efficiency and improved service quality for beneficiaries.
In this regard, Enas Mohammed Al Majed, Assistant Undersecretary for Community Development at the Ministry of Social Development, affirmed that the upgrade forms part of the ministry's continuous efforts to improve services provided to NGOs and enhance procedural efficiency through digital transformation. She noted that reducing processing times supports NGOs in implementing their programmes and community initiatives in a timely manner, ensuring a balance between swift delivery and compliance with legal and financial regulations, and reinforcing their role as key partners in the development process.
The ministry added that beneficiaries can apply for financial permits through the dedicated electronic system for NGOs by completing the required form via the following link: ngo.social.gov.bh.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors. This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.