Manama: As part of ongoing government efforts to improve service quality and re-engineer procedures, the Survey and Land Registration Bureau (SLRB) has enhanced its cadastral map purchase service and cadastral map enquiry service. The new digital services enable contracting companies, real estate developers, and entities involved in cadastral mapping activities to purchase cadastral maps and enquire about applications electronically through the national portal, bahrain.bh.
According to Bahrain News Agency, under the enhanced services, the processing time for cadastral map purchase applications has been reduced from three working days to one. The number of application steps has also been reduced to a maximum of four. Meanwhile, the cadastral map enquiry service is now completed instantly online after previously taking one working day, following its full automation and conversion into a 100% digital service through electronic channels. The service level agreement has been reduced by at least 25%, contributing to simplified procedures and an improved customer experience.
Bassem bin Yaqoob Al Hamar, President of the SLRB, stated that the service reflects the bureau's commitment to developing its digital services ecosystem in line with the highest standards, enhancing service quality, improving operational efficiency, streamlining procedures, and improving the user experience.
Al Hamar added that the bureau remains committed to continuously developing and updating its services to reduce time and effort and improve the efficiency of its operational system. He noted that the enhancements form part of the bureau's approach to simplifying procedures, reducing requirements, and accelerating application processing, resulting in more efficient, flexible, and transparent services while enhancing beneficiaries' experience and increasing satisfaction with the services provided.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors. This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.