Manama: As part of ongoing government efforts to enhance service quality and re-engineer procedures, the National Health Regulatory Authority (NHRA) has developed its health product registration service to improve customer experience through a newly upgraded electronic system aligned with internationally recognised standards.
According to Bahrain News Agency, the enhanced service includes strengthened electronic verification processes to ensure data accuracy and procedural integrity, contributing to the quality of health products in the Kingdom of Bahrain and reinforcing patient and community safety. The updated system enables agents to submit applications in accordance with revised procedures consistent with global standards.
The development has reduced the service completion time from 20 to 15 working days, streamlined the service level agreement, and limited the application process to four steps, from submission, document upload and fee payment, to review by the competent department and issuance of approval through the 'Adweya' digital system. Service information has also been unified across all channels to enhance efficiency, quality, and customer partnership.
Dr. Ahmed Mohammed Al Ansari, NHRA Chief Executive, affirmed that the development aligns with the Authority's direction to adopt innovative digital solutions that support its vision to enhance healthcare quality and ensure safety. He added that the initiative reflects the Authority's commitment to continuously updating its services, reducing time and effort for companies and agents, enhancing regulatory efficiency, and supporting digital transformation goals in the health sector.
As part of ongoing government efforts to develop and re-engineer services, more than 1,300 government services have been documented, translated and published, with 800 services undergoing development and re-engineering across various sectors, based on feedback received through the national suggestions and complaints system 'Tawasul', investor feedback, and mystery shopper reports. These efforts also included the introduction of guidelines and service level agreements to improve efficiency, service quality, beneficiary experience, and support government digital transformation.