Muharraq: Following the official launch of the unified MyGov app and the enhanced eKey 2.0 in February, and in preparation for the development of the second phase of both applications, the Information and eGovernment Authority (iGA) held a focus group session at its Muharraq headquarters.
According to Bahrain News Agency, the session brought together users from various sectors to share their feedback on both applications. This initiative is part of a series of sessions the iGA is organising this year, reflecting its commitment to enhancing public participation and establishing direct communication channels with citizens.
Mohammed Ali Al Qaed, Chief Executive of the iGA, highlighted the importance of listening directly to user feedback, recognising citizens and residents as key partners in the development of eServices. This reflects the iGA's commitment to public engagement, transparency, and an open door policy, in line with government directives to enhance services and meet the needs of citizens and residents.
Al Qaed said that the MyGov and eKey 2.0 apps mark a significant step in Bahrain's digital transformation, enabling secure and seamless access to government services. MyGov enables users to access multiple services using the advanced eKey 2.0, which provides unified access to public and private sector services through biometric authentication, eliminating the need for passwords.
During the session, participants shared their experiences with the apps, discussing interface design, usability, features, and accessibility. They discussed opportunities to better meet user needs and support the iGA's second phase enhancements for both apps.
Participants also highlighted the impact of iGA's marketing and awareness campaigns in driving public engagement, increasing digital service adoption, and promoting digital literacy.
The iGA thanked attendees for their valuable and constructive feedback, emphasising the importance of focus groups in guiding future service development to benefit citizens and residents.