Manama: His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, awarded 29 government service centres and remote service centres with gold and platinum classifications under the "Taqyeem" program, at Gudaibiya Palace. The awards recognize outstanding performance in public service delivery.
According to Bahrain News Agency, His Royal Highness emphasized the dedication and efforts of Bahraini citizens, which continue to drive the Kingdom's comprehensive development, led by His Majesty King Hamad bin Isa Al Khalifa. HRH Prince Salman bin Hamad expressed his pride in the national workforce, whose passion and ambition are key enablers of the Kingdom's ongoing progress.
His Royal Highness commended the development of the fifth edition of the "Taqyeem" evaluation program, noting the introduction of a new platinum classification for remote government service centres, reflecting their excellence in delivering government services. He emphasized that the programme's updated evaluation criteria and expanded scope are aligned with Bahrain's digital transformation goals and public sector competitiveness.
The awarded government service centres include a variety of entities, with 27 receiving recognition for their exemplary services. These include the Royal Humanitarian Foundation Customer Service Centre and several branches of the Ministry of Interior, Ministry of Municipalities Affairs and Agriculture, Ministry of Industry and Commerce, and Ministry of Transportation and Telecommunications. Additional entities such as the Customer Service Centre of the Justice, Islamic Affairs and Endowments Ministry and the Abdullah bin Yousef Fakhro Social Development Center of the Ministry of Social Development were also honoured.
Remote government service centres recognized with the newly introduced platinum classification include the Ministry of Interior Customs Affairs remote customer service centre and the Ministry of Housing and Urban Planning's remote customer service centre. His Royal Highness extended his congratulations to the awarded centres, noting that these accomplishments should serve as a baseline to further elevate service standards and achieve the Kingdom's desired aspirations and goals.
His Royal Highness commended the continuous development of government entities, which is a result of efforts to improve efficiency and share best practices. He also highlighted that ministries maintaining high standards following previous awards, as well as those that improved their performance, reflect a determination in providing quality service delivery.
According to several outcome indicators, 88% of government service centres met the excellence criteria in the fifth edition of "Taqyeem", while 56 out of 64 government entities achieved 90% of the excellence criteria. Since the programme's launch, 58 service centers that did not meet the required standards have been closed or merged as part of a national effort to enhance service delivery efficiency and performance across the public sector.
Ministers and officials in charge of the awarded government service centres expressed their gratitude to His Royal Highness for this recognition, viewing it as a badge of honour and an incentive to continue striving for excellence. His Highness Shaikh Mohammed bin Salman bin Hamad Al Khalifa and several senior officials attended the ceremony.