Manama: The Ministry of Housing and Urban Planning has introduced an automated "Housing Application Allocation" service, reducing processing time to just one working day. This development is part of broader governmental initiatives aimed at enhancing service quality and streamlining procedures.
According to Bahrain News Agency, the newly developed service replaces the previous two-day processing time with a fully automated digital procedure, improving customer experience and service efficiency. By automating the procedural workflow, the system now links housing unit addresses directly to citizens' applications, facilitating the issuance of electronic contracts without the need for paper-based processes. This shift not only accelerates transactions but also enhances the accuracy and efficiency of government operations.
Minister of Housing and Urban Planning, Amna bint Ahmed Al Rumaihi, stated that the service aims to simplify the user experience by minimizing procedural steps and reducing the time and effort required from beneficiaries. The re-engineered process has led to a 50% reduction in required documentation and a 25% cut in necessary approvals, aligning with the ministry's goals to improve quality and transparency in housing services.
The initiative is an integrated technical measure that operates immediately after the electronic draw process, maintaining connectivity with the housing services system for contract issuance and authentication. All operations are conducted through interconnected technical systems, ensuring seamless and efficient service delivery.
In line with broader government efforts, more than 1,300 government services have been documented and published, with approximately 800 undergoing development and re-engineering across various sectors. These initiatives are informed by feedback from the National System for Suggestions and Complaints "Tawasul," investor input, and secret shopper reports, all contributing to the enhancement of procedural efficiency, service quality, and overall beneficiary experience, supporting the government's ongoing digital transformation efforts.