Zayed city: Kamal bin Ahmed Mohammed, President of the Electricity and Water Authority (EWA), visited the Customer Service Centre in Zayed City to review ongoing infrastructure and design upgrades. These enhancements are intended to align with modern standards, fostering a more efficient work environment and improving customer experience.
According to Bahrain News Agency, Kamal bin Ahmed emphasized the Authority's commitment to developing its service system, aiming to enhance efficiency and improve customer experience. He stated that investing in service centre development is crucial to an integrated vision that aims to provide an advanced service environment, reflecting the Authority's dedication to excellence, innovation, and sustainable development.
The Zayed City Customer Service Centre is among the busiest, with 68,300 visits in 2024 and 45,800 visits up to the end of September 2025. In contrast, the Muharraq Governorate Customer Service Centre received 28,600 visits in 2024 and 22,300 visits by the end of September 2025. These figures highlight the growing demand and the necessity to develop branches to ensure greater efficiency and smoother operations.
Kamal bin Ahmed added that the high demand across service channels reflects the volume of daily transactions handled by the EWA. Total completed transactions reached 100,000 in 2024 and 75,000 by the end of September 2025. These indicators underscore the importance of enhancing service systems and improving processes to boost efficiency across all service channels.
He highlighted that the branch includes areas for digital services, encouraging electronic platform use for quick and convenient access. Such initiatives aim to enhance digital service delivery and reduce reliance on paper-based transactions. The Customer Service Sector is prioritised within the EWA's strategic plans due to its direct public engagement and role in addressing customer needs.
Kamal bin Ahmed noted that the EWA has implemented various development projects and initiatives, including launching a new website with a comprehensive digital platform offering a wide range of services. This allows customers to submit and track requests electronically without visiting service branches.
The EWA provides several service channels, including customer service centres, electronic services through the EWA portal or the MyGov app, a virtual service centre, home visit service, and a 24-hour call centre for support and inquiries.