Manama: Mohammed Ali Al Qaed, Chief Executive of the Information and eGovernment Authority and Chairman of the Government Service Centres Evaluation Committee, emphasized the significance of the recognition by His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. The recognition was directed towards service centres awarded the Gold classification and remote service centres awarded the Platinum classification under the fifth cycle of the Government Service Centres Evaluation Programme "Taqyeem 5." This acknowledgment reflects His Royal Highness's dedication to embedding principles of excellence in government performance across all developmental pathways.
According to Bahrain News Agency, Al Qaed noted the importance placed by government entities on adopting performance excellence. This is particularly evident in the development of national talent, improvement of procedures, adoption of innovative methods, and adherence to global best practices that contribute to providing high-quality government services and enhancing customer experience. He explained that the achievements of this cycle, as in previous ones, are a result of continuous support and close follow-up by His Royal Highness the Crown Prince and Prime Minister. This support has been crucial for the Evaluation Committee and the initiatives and projects implemented by government entities to improve services and enhance government efficiency, benefiting citizens and residents.
Al Qaed congratulated all government entities whose centres obtained Gold and Platinum classifications, commending their positive competitiveness and continuous pursuit of excellence. He highlighted that 88% of service centres met the excellence criteria, with 56 out of 64 centres achieving 90% of the core evaluation standards. Since the programme's launch in 2018, around 58 centres that did not meet the required criteria have been merged or closed as part of the development process.
He indicated that these results place responsibility on all parties to preserve the achievements through continued coordination and cooperation with the Committee. The focus is on achieving integration and partnerships in service delivery with relevant entities, keeping pace with developments in customer service, and expanding digital solutions to simplify procedures in line with the government's direction towards enhancing government performance.
Al Qaed stated that these accomplishments reflect the success of the key objectives pursued by the Committee and government entities. These objectives include promoting excellence in government service delivery, leveraging evaluation to improve the performance of government centres, understanding customer needs to enhance proactiveness in service delivery, and increasing efficiency and smoothness in customer service.
He renewed his congratulations to the government centres that achieved advanced rankings in the fifth evaluation cycle, wishing them continued excellence in raising the quality of government services. Al Qaed also emphasized the importance of using evaluation results as a developmental tool to improve institutional performance and meet citizens' expectations for high-quality, efficient services.