Manama: Bahrain Network (BNET), the national company responsible for providing a fibre-based broadband network in the Kingdom of Bahrain, recently recorded a major operational milestone by achieving a 99.63% success rate in delivering home internet to the licensed operators' customers in the country.
According to Bahrain News Agency, this accomplishment results from several key initiatives introduced by BNET, most notably the One-Stop Shop initiative, which allows BNET to efficiently process requests for connecting home internet to end users, with the support of the Telecommunications Regulatory Authority (TRA). Any infrastructure-based challenges are proactively addressed, such as excavation and cable laying across the final segment of the network that links BNET's network to the end users' premises. These efforts have lowered the rejection rate of internet connection requests. BNET has also introduced 24-hour appointment booking with a streamlined process that enables service activation in as little as four hours from submitting a request.
BNET also introduced the Fast Track initiative, which brings together teams across planning, deployment, and operations to streamline last-mile coordination and accelerate service delivery near the customer's location. Collectively, these endeavours further advance the organisation's broader strategy to strengthen Bahrain's fibre optic infrastructure, enhance service quality for licensed operators, and empower them to offer ultra-fast internet services of up to 1 Gbps to end users.
Ahmed Jaber Alhogbani Aldoseri, CEO of BNET, said the achievement demonstrates their commitment to advancing Bahrain's digital infrastructure, enhancing the community's digital experience, and reinforcing the country's role as a leading digital hub in the region.
Dr. Mohamed Tayeb Mahmood, CTO of BNET, commended the fibre infrastructure team for their dedication in achieving this milestone, emphasising the company's focus on improving service quality and customer experience, with cross-functional collaboration as a core organisational value.