Dubai: Batelco by Beyon has signed a strategic partnership with Infobip, a global leader in cloud communications, during GITEX Global 2025, one of the world's largest technology events taking place in Dubai until October 17. Through this partnership, Batelco will launch an Omni-Channel platform powered by Infobip, a Communications Platform-as-a-Service (CPaaS) solution designed to empower businesses, particularly in the SME, banking, and finance sectors to change the way they connect with customers.
According to Bahrain News Agency, this dynamic multi-channel communication platform enables businesses to engage with their customers seamlessly across multiple touchpoints, including SMS, WhatsApp, email, voice, in-app messaging, and more, all through a secure and unified interface. With its advanced API capabilities, the platform integrates easily into existing business systems, providing real-time analytics, custom automation, and enhanced operational efficiency. This empowers businesses to adapt strategies, scale communication, deliver personalised customer experiences, and maintain robust data security and full regulatory compliance while delivering exceptional customer experiences.
The new platform intelligently selects the most efficient communication route for each interaction and ensures secure and reliable message delivery. This guarantees fast, consistent, and effective message delivery, helping businesses enhance engagement, strengthen relationships, and build lasting customer trust.
Abdulla Danesh, General Manager Enterprise at Batelco, said, "Our partnership with Infobip marks a significant step forward in Batelco's commitment to supporting the digital transformation journey of businesses in Bahrain and the region. By introducing an Omni-Channel platform, we're providing organisations with a future-ready communication platform that enables them to connect with their customers more effectively, securely, and intelligently than ever before."
"Batelco is committed to equipping Bahraini enterprises with the fastest and most reliable digital communication tools available," he added.