Manama: As part of ongoing government efforts to improve service quality and re-engineer public services, the Ministry of Works has developed its Service Consultancy for Government Entities as a digital service aimed at providing construction-related consultancy services to government and semi-government entities, as well as civil society organisations.
According to Bahrain News Agency, the enhanced service reduces the processing time to seven working days from 14 days, which contributes to faster delivery of services across several areas. These include the preparation of preliminary and engineering designs, supervision of project implementation, coordination of preliminary project cost estimates, preparation of tender documents, assessment of the structural condition of government buildings, and implementation of rehabilitation and renovation works.
Huda Mirza Al Salman, Assistant Undersecretary for Technical Services at the Ministry of Works, stated that the enhanced service reflects the ministry's adoption of digital solutions that support the digital transformation of services through the conversion of paper-based application forms into electronic forms. She noted that the initiative aligns with government efforts to simplify processes, improve user experience, enhance efficiency and performance, and deliver more effective services to government entities.
Al Salman added that the development of the service demonstrates the ministry's commitment to improving service quality and enhancing operational effectiveness. The update forms part of a broader plan to develop several of the ministry's electronic services, supporting the government's digital ecosystem to ensure positive outcomes for citizens, investors, and other beneficiaries.
In line with continuous government efforts to develop public services, more than 1,300 government services have been documented, translated, and published, with 800 services undergoing development and re-engineering. These efforts are based on feedback from the national suggestions and complaints system "Tawasul", investor feedback, and secret shopper reports evaluating government services. Additionally, guidance manuals and service level agreements have been launched to support these initiatives.