Manama: The Ministry of Social Development developed its service for updating the data of social programme beneficiaries as part of efforts to improve the quality of government services and re-engineer procedures. The development aims to enhance the efficiency of services provided to beneficiaries, facilitate access and enable procedures to be completed through digital channels.
According to Bahrain News Agency, as part of the ministry's efforts to expand digital transformation and simplify procedures, the service is available electronically through the national portal, bahrain.bh. Beneficiaries can submit requests to update their contact and bank account information electronically without visiting service centres, reducing the time and effort required and accelerating the processing of requests.
The developed service replaces procedures that previously required beneficiaries to attend in person to submit requests and documents and complete transactions. The integrated digital service now enables beneficiaries to complete and track procedures electronically, while enhancing data accuracy and integrity through electronic integration with relevant entities and reducing the need to submit documents that can be verified electronically.
Enas Mohammed Al Majed, Assistant Undersecretary for Community Development at the Ministry of Social Development, said that developing the service reflects the ministry's commitment to continuously improving its services and enhancing their efficiency to meet beneficiaries' needs and facilitate access to services. She noted that digital transformation contributes to enhancing the efficiency of procedures, improving data quality and accelerating the processing of requests, as well as improving electronic integration and connectivity with relevant entities.
As part of ongoing government efforts to develop and re-engineer services, more than 1,300 government services have been documented, translated and published, including 800 services that have undergone development and re-engineering across various government sectors. These efforts were based on proposals and feedback received on government services through the National Suggestions and Complaints System (Tawasul), investor feedback and mystery shopper reports assessing government services. They also included the introduction of guidelines and service-level agreements, contributing to more efficient procedures, improved service quality and beneficiary experience, while supporting the government's digital transformation.