Manama: As part of ongoing government efforts to improve service quality and re-engineer procedures, the Labour Market Regulatory Authority (LMRA) enhanced its service for correcting the work permit status of domestic workers registered under deceased employers. The new digital service enables the correction of a domestic worker's status by issuing a new work permit under another employer or cancelling the existing permit and facilitating the worker's departure from the Kingdom of Bahrain.
According to Bahrain News Agency, the enhanced service has significantly reduced processing time from 10 working days to one working day and has cut the number of required documents by 50%. The service information has been unified across all channels, and approvals required have been reduced by 25%, ensuring procedural clarity and providing a more efficient and streamlined experience for beneficiaries.
Ahmed Ibrahim Al Aradi, LMRA Deputy Chief Executive for Services and Operations, stated that the service reflects the authority's adoption of innovative digital solutions that enhance service efficiency, simplify procedures, and improve the beneficiary experience. He further emphasized the LMRA's commitment to developing its services in a manner that reduces time and effort for beneficiaries and strengthens the effectiveness of the labour market system.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors. This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening the beneficiary experience, and supporting the government's digital transformation journey.