Manama: The Information and eGovernment Authority (iGA) has been awarded the Gold Shield in the fifth edition of the Taqyeem Government Service Centre Evaluation Programme. This accolade was presented by Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chairperson of the Government Service Centres Evaluation Committee, to honor the ID Card Centre's Seef Mall - Arad branch for its Gold Category classification.
According to Bahrain News Agency, Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at the iGA, stated that this recognition is a significant achievement reflecting the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister. She emphasized His Royal Highness's dedication to enhancing government service efficiency and excellence, aligning with citizens' expectations and improving customer experiences.
Mohamed highlighted the role of General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology, in supporting the iGA's efforts to develop government operations, elevate service centre quality, and innovate service delivery methods.
She noted that the ID Card Centre at Seef Mall - Arad achieved the Gold Category classification for the fourth time due to the centre's unwavering commitment to performance improvement and customer satisfaction. The centre's team addressed prior evaluation committee observations and implemented development plans, significantly enhancing service levels.
The Deputy Chief Executive further explained that the centre met excellence criteria, such as ease of access, procedural clarity, and availability of multiple service channels, both in-person and digitally. These elements demonstrated operational flexibility, customer service culture adoption, quality customer experience delivery, and compliance with international standards. Engagement with feedback through the National Suggestions and Complaints System (Tawasul) also played a vital role.
She reiterated the iGA's dedication to meeting national goals, boosting government service centre competitiveness through operational innovation, and improving the customer experience. She praised the team spirit and institutional collaboration that contributed to this achievement.