Bahrain: Bahrain Airport Company (BAC), the operator of Bahrain International Airport (BIA), announced that the airport has received four recognitions from Airports Council International (ACI) for customer experience, arrivals service quality, accessibility, and public health and safety readiness.
According to Bahrain News Agency, the recognitions include the Airport Customer Experience Accreditation Level 5 for the second consecutive year, ASQ Best Airport by Arrivals Globally for the second year running, renewal of the Public Health and Safety Readiness Accreditation, and Accessibility Enhancement Accreditation Level 2 for 2026.
Mohamed Jameel Al Khenaizi, Chief Commercial Officer at BAC, accepted the recognitions during the ACI World Airport Experience Summit, held at iGA Istanbul Airport in the Republic of Trkiye from August 31 to September 4. Level 5 is the highest under the Airport Customer Experience Accreditation programme, placing BIA among the top airports worldwide. Retaining this status for a second year underscores BAC's commitment to embedding customer experience across its strategy, governance, operations, service design, and organisational culture.
BIA also achieved the ASQ Best Airport by Arrivals Globally recognition for the second consecutive year under the Airport Service Quality programme, based on global passenger feedback. This accolade highlights the quality of services provided to arriving passengers and the efficiency of their experience in Bahrain.
Khalid Hussain Taqi, Chairman of Gulf Air Group, expressed pride in the achievements. He noted that maintaining the highest level of Airport Customer Experience Accreditation, alongside global recognition for arrivals services, public health readiness, and accessibility, reflects the success of BAC's strategy in achieving excellence across the airport experience.
He emphasized that these achievements result from the dedication of employees and close cooperation among partners and entities operating at the airport, enhancing Bahrain's position as a leading aviation hub.
Ahmed Mohamed Janahi, CEO of Bahrain Airport Company, stated that the recognitions reflect BAC's commitment to continuously enhancing the passenger journey, covering essential aspects of the airport experience from customer service and seamless arrivals to accessibility, public health readiness, and operational resilience.
He added that the renewal of the Public Health and Safety Readiness Accreditation reflects BIA's preparedness in managing public health risks and protecting passengers, employees, and the wider airport community.
BIA's Accessibility Enhancement Accreditation Level 2 highlights BAC's commitment to providing an inclusive and accessible travel experience. This accreditation is awarded to airports implementing effective accessibility enhancement plans, governance frameworks, training programmes, and services supporting passengers with visible and non-visible disabilities throughout their journey.